Shipping policy

Misboxed Item - Our Responsibility
Incorrect Item Sent - Our Responsibility
Incorrect Item Ordered - Customer Responsibility
Order Error (Incorrect Address, Vehicle Fitment) - Customer Responsibility
Changed Mind - Customer Responsibility
Damaged in Transit - Our Responsibility
Returned Programming Tool - Customer Responsibility
Shipping Issues Prior to First Delivery Attempt - Our Responsibility
Shipping Issues After First Delivery Attempt - Customer Responsibility
Shipping Issues/Lost Shipment after Address Change - Customer Responsibility

Cancelling your Order - If you place an order and subsequently choose to cancel your order, we'll do our best to assist but we cannot guarantee cancellation.  If your order is in process (being built by one of our technicians) or if your order has already shipped, it will not be possible to cancel your order.  If you've already received a shipping notification email with tracking details, it will not be possible to cancel your order.

Please note that all order cancellations will be subject to a cancellation fee of up to 4% of the order cost.  This is to cover the credit card processing fees that we incur, which are not reimbursed to us by the card processing company.

In most cases, our standard free shipping option is delivered within 4-6 business days of shipping.  Our expedited option is usually delivered in 2-3 business days of shipping.  All delivery estimates begin on the day the shipment is picked up, not the day the order is placed.  Please note that these are not guaranteed delivery dates, these are approximate and are based on previous shipping performance by UPS.  We are not responsible for delays during shipping, please contact UPS directly for any shipping inquiries after you've received your tracking number.  We do not provide shipping refunds on orders that have not met the expedited shipping estimate as these are approximate timelines only and are not guaranteed.  In our experience, the UPS "estimated delivery date" can be extremely inaccurate until the order enters the USA, please disregard this until the shipment has been scanned by UPS in any US state.

Please note that we are not responsible for shipments that have been successfully delivered to the receivers address but have subsequently been lost or stolen. The onus is on the receiver to ensure that they are present at the time of delivery to accept the shipment. If the courier leaves the package unattended at the receivers address, the shipment is considered to be delivered and the safety of the shipment after this time falls on the receiver.

If the shipment has been delivered to an incorrect address at the error of the courier, the customer must contact us within 7 days of the delivery date in order for us to complete an investigation and have the courier retrieve the package.  Claims will not be accepted more than 7 days past the delivery date. 

Due to the high value of most orders, we always send shipments with signature required upon delivery.  It is solely the receivers responsibility to be present at the time of delivery to sign for the shipment.  If the receiver is not present, the courier will usually hold the shipment at a local depot for pickup.  It is solely the responsibility of the receiver to pick up the shipment in a timely manner to avoid having the shipment returned to sender or abandoned.  If the shipment is returned to sender, the order will be refunded, minus return shipping and restocking fees.

In some cases, if the customer is not present for multiple delivery attempts, UPS may forward the shipment to their overgoods warehouse rather than holding for pickup at a local depot.  If you cannot be present to accept your shipment, we strongly recommend that you contact UPS to make alternate arrangements.  It is your responsibility to do this.  Please remember that we are only liable for your shipment until the first delivery attempt.  After the first delivery attempt, it is entirely your responsibility to work with UPS for lost or redirected shipments.  We accept no liability for these.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  If there is any damage to the box upon receipt, you are expected to take photos of the shipment before opening so that we can make a claim with the courier if necessary.  Any claims for damaged or missing items must be made within 14 calendar days after receiving your order.  After this period, claims for damaged or missing items will not be accepted.

 

By placing an order on our website, the customer acknowledges that they have read, understood, and agreed to the above policies.